Legal

Privacy Policy

Effective Date: May 22, 2026

Lamplight Services Northwest LLC ("Lamplight," "we," "us," or "our") is committed to protecting the privacy of those who interact with us. This Privacy Policy describes how we collect, use, and share personal information in connection with our medical billing and practice management services.

1. Information We Collect

We may collect the following types of personal information:

  • Name and contact information (phone number, email address, mailing address)
  • Insurance information, including payer name, member ID, and group number
  • Appointment and billing-related information
  • Communications you send to us via phone, text message, or email
  • Business contact information for healthcare providers, payers, and referral sources

2. How We Use Personal Information

We use the information we collect to:

  • Provide medical billing, credentialing, and practice management services
  • Communicate with clients, healthcare providers, and insurance payers regarding billing inquiries, claims, and account matters
  • Respond to questions and requests submitted via phone, SMS, or email
  • Comply with applicable legal and regulatory requirements
  • Maintain accurate business and billing records

3. SMS Communications

SMS consent and phone numbers collected for the purpose of SMS communications will not be shared with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

When you communicate with us via SMS, we may use your phone number and the content of those messages solely to respond to your inquiry or provide the services you have requested. You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@lamplightnw.com.

4. How We Share Personal Information

We do not sell personal information. We may share personal information only in the following circumstances:

  • Insurance payers and clearinghouses — as necessary to submit and process insurance claims on behalf of healthcare providers
  • Healthcare providers — in connection with billing and practice management services we perform on their behalf
  • Service providers — third-party vendors who assist us in operating our business (e.g., software platforms, secure communication tools), subject to confidentiality obligations
  • Legal requirements — when required by law, court order, or governmental authority

We do not share personal information with third parties for marketing, advertising, or any purpose unrelated to the services we provide.

5. HIPAA

To the extent that Lamplight handles protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we do so in accordance with applicable HIPAA requirements and pursuant to executed Business Associate Agreements with covered entities we serve.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. Our communications infrastructure includes HIPAA-compliant tools and secure platforms.

7. Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise any such rights, please contact us at the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: